Thank you for choosing Alyaf Al Tawasul as your preferred company. We are dedicated to providing excellent service and ensuring your satisfaction with every order. In the event that you encounter any issues, we are here to assist you in resolving them promptly.
To facilitate the return process, it is important to obtain approval from our customer representative before returning the product. Please note that we can only accept products that have received prior approval from our customer representatives.
If you need to return a product, kindly adhere to the following conditions and send it to the address provided below:
Company Name: Alyaf Al Tawasul Address: Kingdom Of Saudi Arabia
To initiate the return process, please promptly notify us at order@alyafaltawasul.com. Our team will guide you through the necessary steps to ensure a smooth return experience. Kindly fill out the Return Section of the invoice printout for a seamless processing.
Upon receiving the returned product, we will process the refund within three working days. If your payment was made using a credit card, the refund will be credited back to your card online. For payments made via Money Transfer/EFT, the refund will be transferred to your provided IBAN number. Please be aware that the timeframe for the refund to be deposited into your bank account or credit card may vary depending on the processing time of banks. If you encounter any difficulties during this process, we recommend contacting your bank’s customer service for further assistance.
In the event that the product delivered does not match the one specified on your invoice, kindly notify us within ten working days of the delivery. You can reach us at order@alyafaltawasul.com, providing a clear photo of the incorrect product along with your invoice.
Once we receive your application, we will arrange for the return of the incorrect product at no additional shipping cost to you.
Upon receipt of the returned product by Alyaf Al Tawasul, we will carefully inspect it for any damage. If no deterioration is detected in the product or packaging, we will send you the correct product within 20 working days (4 weeks) to your designated address. Please note that the availability of the correct product may vary depending on its stock status.
We appreciate your cooperation in following these procedures to ensure a smooth resolution. Should you have any further questions or require assistance, please do not hesitate to contact our dedicated customer service team.